Last reviewed: 22 September 2026
The Tech Surgery (North East) Ltd is the controller of personal information described in this notice. Contact us at support@thetechsurgery.co.uk, 0191 427 0857, or 59 Westoe Road, South Shields, NE33 4LU.
Information we collect
We may collect contact details, device and repair information, booking messages, correspondence, transaction records, technical website data and cookie choices. Please do not submit device passwords through website forms.
How we use information
- To respond to enquiries, arrange repairs and provide progress updates.
- To perform our contract with you and provide requested services.
- To maintain repair, accounting, security and fraud-prevention records.
- To improve the website and measure performance where consent or legitimate interests allow.
- To send marketing only where permitted, with an unsubscribe option.
Legal bases
Depending on the activity, we rely on contract, legal obligation, legitimate interests or consent. You may withdraw consent at any time without affecting earlier lawful processing.
Service providers
We use trusted providers for hosting, email, analytics, payment, accounting and repair management. MyGadgetRepairs processes booking and repair-management information for the services embedded or linked from this website. Microsoft 365 is used for authenticated business email. Providers may process information outside the UK under appropriate safeguards.
Retention
We keep information only as long as required for the service, warranties, accounting, legal obligations, dispute handling and security. Different records have different retention periods.
Your rights
UK data-protection law may give you rights to access, correct, erase, restrict or object to processing, and to data portability. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Security and repairs
Repair work can require access to a device for diagnosis and testing. Back up data where possible and remove highly sensitive material. We limit access to what is reasonably necessary for the service.
Contact
Privacy questions and requests should be sent to support@thetechsurgery.co.uk.
